Manuals, answers,
and a real person.
Everything you need to install, run, and service Aquamor® filtration, plus a direct line to the team that builds it. When you call Aquamor, you reach the manufacturer, not a call center.
Talk to the manufacturer
Phone and technical support
Spec questions, install help, part numbers, or a problem in the field, call the people who design and build the product directly. No third-party phone tree in the way.
1-866-218-8473 951-541-9517 Toll-free 1-866-218-8473, or 951-541-9517 (direct, and for international callers who cannot reach toll-free). Monday through Friday, 8 to 5 PacificPrefer to write? Send us a message or email info@aquamor.com. Water Treatment and contractor questions can go straight to technical support. Our team typically responds within one business day.
Manuals, specs, and answers
Manuals & literature
Owner's manuals, the UF controller user manual, the foodservice catalog, and technical papers, ready to download.
Product & spec sheets
The full product catalog with model-by-model specifications, dimensions, flow rates, and certifications.
Warranty & returns
Our standard warranty (5 years on complete systems, 1 year on cartridges and membranes, 90 days on components, all from the ship date), the returns process, and how to request an RMA, in plain language.
Frequently asked questions
Install, cartridge life, first-use questions, and troubleshooting, organized by how you use Aquamor filtration.
Where to buy
Find WaterSentinel® and HDX filters at retail, or buy stocking quantities through a distributor partner.
Still need help?
If the answer isn't here, reach the team in Temecula. Write to us before 3 PM Pacific and you will typically hear back within one business day.
Common questions
A few of the questions we hear most. For the full set, see the FAQs for homeowners, foodservice, and water treatment pros.
How long does a filter last?
About 6 months, or 200 to 300 gallons depending on model, whichever comes first. See your filter's product page for its exact rated capacity. Local water quality and usage shift the interval.
How hard is installation?
Cartridge changes are tool-free and quick. If you need a hand, support is available Monday through Friday, 8 to 5 Pacific. Call toll-free 1-866-218-8473, or 951-541-9517 (direct, and for international callers who cannot reach toll-free).
I see black particles or cloudy water on first use. Is that a problem?
No. Black particles are harmless carbon fines and cloudiness is trapped air. Run about 3 gallons through to clear them, or pre-soak the filter for an hour or two before installing.
Do you provide on-site service calls?
We do not offer on-site service. Phone and technical support is available Monday through Friday, 8 to 5 Pacific. Call toll-free 1-866-218-8473, or 951-541-9517 (direct, and for international callers who cannot reach toll-free).
How do I start a return or warranty claim?
Request an RMA before sending anything back. See Warranty & Returns for the full process, or contact us with your invoice number.
How long is the Aquamor warranty?
Our standard warranty runs from the date of shipment. Labor is not covered.
| Product type | Warranty period |
|---|---|
| Complete system: UF and RO assemblies, tank, pump, controller, manifolds, and mounting hardware | 5 years |
| Cartridges and membranes: RO membranes, UF membranes, and pre-filter and post-filter cartridges | 1 year |
| Discrete components such as flow restrictors, clips, check valves, and fittings | 90 days |
O-rings are consumable parts, expected to wear and be replaced during normal service.
See Warranty & Returns for what is covered and how a claim works.